Frequently Asked Questions

What is the maximum load capacity for riding on Airwheel luggage?

Airwheel luggage has a maximum load capacity of 110 kg.

How long does it take to charge an Airwheel?

Charging the Airwheel takes up to 2 hours.

What is the weight of Airwheel luggage?

The weight of Airwheel luggage varies by model:

  • SQ3: 4 kg
  • SE3 Mini T: 7 kg
  • SE3T: 9 kg
  • SE3S: 9.4 kg

Can Airwheel luggage be used as a carry-on for flights?

Airwheel luggage is compact and designed to meet cabin-size requirements. However, airlines may have restrictions due to its lithium battery. While many airlines permit it with the battery removed, some may not. We recommend confirming with your airline before flying.

Which Airwheel models are typically allowed as carry-on luggage?

The SE3S, SQ3, and SE3 Mini T models are often accepted as carry-on luggage. Please confirm with your airline as policies vary.

Do you have customer service?

Yes, we do! Our customer service team is available to assist you from 10 AM to 7 PM, Monday to Friday. Feel free to reach out to us for any inquiries or assistance you may need.

Is excess baggage due to Airwheel's weight free of charge?

The Airwheel SE3s, SE3 Mini T, and SE3T models often exceed the standard hand-carry weight limit. As a result, most airlines will charge an excess baggage fee. To ensure a smooth travel experience, it’s best to confirm your airline's baggage policies before your flight.

Which airlines allow Airwheel luggage?

The following airlines currently permit Airwheel luggage:

  • Philippine Airlines
  • Qatar Airways
  • Thai Airways
  • Cebu Pacific
  • AirAsia
  • Malaysia Airlines
  • Jetstar
  • Singapore Airlines
  • Garuda Indonesia
  • Vietnam Airlines

    We are actively working to secure approval from additional airlines to provide greater convenience for our customer.

 Do you have a partnership with Philippine Airlines?

Yes, we have a partnership with Philippine Airlines Mabuhay Miles. Learn more about this collaboration: https://www.philippineairlines.com/ph/en/partner-offers/promotions/airwheel.html

How far can the Airwheel travel on a full charge?

The Airwheel can travel up to 13 kilometers on a full charge. Please note that distance is measured based on usage, not time.

What is the warranty coverage for Airwheel luggage?

Airwheel luggage includes a 6-month warranty, covering material or workmanship defects from the date of purchase. For assistance, visit our service center at:85 N.S. Amoranto, La Loma, Quezon City(Beside Mila’s Lechon)

What is your refund policy?

Returns and refunds are only processed for products with manufacturing defects. We encourage customers to carefully review product details before purchasing.

Is Airwheel luggage approved for international travel?

This depends on the airline and destination. Some airlines permit Airwheel luggage if the lithium battery is removed. We recommend confirming specific policies with your airline before traveling.

Is the Airwheel SQ3 suitable for children?

The SQ3 is designed for children aged 3 to 8 years old and can support up to 40 kg. Please consider the child’s size and comfort when purchasing.

Is Airwheel luggage water-resistant?

Airwheel luggage is resistant to water splashes but is not designed for heavy rain.

Where can I find Airwheel Branches?

Stores:
Airwheel Shangri-La
Airwheel Glorietta
Airwheel Eastwood
Airwheel Alabang Town Center
Airwheel Promenade Mall
Airwheel Hann Resort
Airwheel SM Fairview
Airwheel Robinsons Manila
Airwheel SM Pampanga

Alphalifestyle Branches

Alphalifestyle N.S Amoranto
Alphalifestyle SM North Edsa Annex
Alphalifestle SM Tanza

How do I qualify for same-day delivery?

Same-day delivery is available for:

  • Orders made through airwheel.ph.
  • Customers located within Metro Manila.

How can I contact customer service?

  • Phone: +63 917 112 0237
  • Email: support@airwheel.ph
  • Social Media:
  • Facebook: Airwheel Philippines
  • Instagram: @airwheel.ph
  • TikTok: airwheel.ph