Frequently Asked Questions

What is Airwheel?

Airwheel is the world’s first motorized smart and connected suitcase that gets savvy travelers, tech enthusiasts, and urban day-trippers to their destination up to three times faster than walking. As seen on famous personalities like Black Pink from their recent Born Pink concert. We are the only official distributor of Airwheel in the Philippines and you may visit us at any Alpha Lifestyle store to check and see our units.

Airwheel as hand carry luggage

Yes. It is compact and cabin sized. Weight wise, most local and international airlines do not weigh hand carry luggages that strictly anymore so it can pass. In the event that they do check the weight of the luggage, you might have to pay for excess hand carry baggage fees. We’ve had positive customer experiences that were able to bring Airwheel as hand carry for their local and international trips.

Battery and Usage

Airwheel has a power bank type of battery that can be removed and be used for charging your devices when needed. Its battery voltage and power is around 1980mAh and 73.26Wh which is allowable for hand carry since the airport’s standard protocol for batteries must have power less than 2000mAh and 160Wh. We also sell spare batteries in case your stock batteries get faulty.

Warranty and After Sales

A warranty card comes with the boxed item that is valid up to 6 months inclusive of tires, batteries and the motor. As long as it is not the customer's fault, we can replace or service the product for free. Should problems occur and you want to have your unit checked, you may bring it to any Alpha Lifestyle branch for consultation or message us on our social media accounts and we will be glad to assist you.

Physical Stores

You can now visit us at any Airwheel or Alpha Lifestyle store:

Airwheel Store:

  • Promenade Greenhills
  • Eastwood Mall
  • Alabang Town Center
  • Shangri-La Plaza
  • Abreeza Mall, Davao

Alpha Lifestyle Store:

  • SM North EDSA, The Annex — Upper Ground Level
  • SM City Tanza — Second Level
  • 85 N.S. Amoranto St., La Loma, QC

Shipping and Delivery

We offer Same Day Delivery around Metro Manila. We also cater provincial shipping nationwide with an additional fee of P1,400.

Payment Options

We have flexible payment options for you to choose from upon checkout. We offer installment via BDO up to 3 months for 0% interest. We also offer 3-month installment plan for the ff. banks: BPI, HSBC, Eastwest, Chinabank. Available for eligible cards only. Terms and Conditions apply.